Privacy Policy
Mallus OTT (“we”, “our”, “us”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, store, and safeguard your personal information when you use our services.
By using Mallus OTT, you agree to the practices described in this policy.
1. Information We Collect
1.1 Personal Information
We may collect the following details when you register or use our platform:
- Name
- Email address
- Mobile number
- Payment-related information (processed securely via third-party payment gateways)
- Account login details
1.2 Automatically Collected Information
We may automatically collect:
- Device type
- IP address
- App/website usage data
- Browser type
- Operating system
- Viewing history and preferences
- Location (approximate, not exact)
1.3 Payment Information
We do not store your full payment card details. All payments are handled securely through authorized payment processors.
2. How We Use Your Information
We use your information to:
- Create and manage your Mallus OTT account
- Process subscription payments
- Improve app/website performance
- Personalize your viewing experience
- Provide customer support
- Send updates, notifications, and promotional messages
- Enhance security and prevent fraud
- Comply with legal obligations
3. Sharing of Information
We may share your information only with:
3.1 Service Providers
Trusted third parties who assist us with:
- Payment processing
- Cloud hosting
- Analytics
- Customer support
3.2 Legal Requirements
We may disclose information if required by:
- Law enforcement
- Government authorities
- Legal proceedings
3.3 Business Transfers
If Mallus OTT is involved in a merger, acquisition, or restructuring, your data may be transferred as part of the business process.
4. Cookies & Tracking Technologies
Mallus OTT may use cookies, device identifiers, and tracking tools to:
- Improve user experience
- Store user preferences
- Analyse viewer behaviour
- Manage login sessions
You may disable cookies in your browser settings, but some features may not work correctly.
5. Data Security
We implement strong security measures to protect your data, including:
- Encryption
- Secure servers
- Limited access controls
- Regular security checks
While we strive to protect your information, no online system is 100% secure.
6. Data Retention
We retain your information:
- As long as your account is active
- As required for legal and operational reasons
You can request deletion of your data anytime (unless retention is legally required).
7. Your Rights
You have the right to:
- Access your personal data
- Update or correct your information
- Delete your account
- Opt out of promotional messages
- Request clarification about how your data is used
To exercise these rights, contact us through our support section.
8. Children’s Privacy
Mallus OTT is not intended for users below 13 years of age.
We do not knowingly collect data from children. If such data is found, we will delete it immediately.
9. Third-Party Links
We are not responsible for their content, policies, or data practices.
10. Changes to This Privacy Policy
When updated, the “Last Updated” date will change.
Continued use of the platform means you accept the updated policy.